Roy M. Bertolino
About Roy M. Bertolino
Roy M. Bertolino is an Information Technology Field Services professional currently working at MAXIMUS in Rochester, New York. He has extensive experience in system design, technical support, and endpoint management across various organizations.
Title
Roy M. Bertolino is an Information Technology Field Services professional currently working at MAXIMUS. He has been in this role since 2016 in the Rochester, New York area.
Education and Expertise
Roy M. Bertolino earned a Bachelor of Science (BS) in Computer Technology/Computer Systems Technology from Rochester Institute of Technology from 1989 to 1991. He also holds an Associate of Arts and Sciences (AAS) in Liberal Arts and Sciences, General Studies and Humanities from Monroe Community College, which he completed from 1987 to 1989. Additionally, Bertolino achieved a Regents Diploma from Hilton High School and Hilton Central Schools.
Work Experience
Roy M. Bertolino has a robust career in IT, having worked at multiple reputable organizations. Before his current role at MAXIMUS, he served as a Systems Specialist at IBM Global Process Services for four months in 2016. He was also a Senior Information Technology Specialist at Harris Corporation from 2014 to 2015. His earlier roles include Systems Software Support at Harris RF Communications from 2012 to 2014, and Technical Support Analyst at Frontier Communications in 2012. He owned Personal Technologies Computer Diagnostic Center from 2003 to 2012 and worked as a Desktop Support Specialist at Nortel Networks from 1999 to 2001. Roy began his career as a Level 2 Support Specialist at Eastman Kodak Company from 1992 to 1999.
Technical Skills
Roy M. Bertolino has extensive experience in deploying and managing systems using SCCM, MDT, and WDS. He is proficient in using IBM BigFix for endpoint management. His technical expertise spans various Windows operating systems, including Windows 10, 8, 7, and XP. Additionally, Roy is certified as an AWS practitioner, highlighting his knowledge in cloud services and solutions.