Samantha Polo
About Samantha Polo
Samantha Polo is a Customer Service Specialist at Maximus with a background in financial services marketing and leadership. She has worked in various roles across different companies and holds an Associate's degree from Queensborough Community College.
Current Role at Maximus
Samantha Polo holds the position of Customer Service Specialist at Maximus. She joined the company in 2022 and is based in the New York City Metropolitan Area. In this role, Samantha focuses on addressing customer inquiries and providing effective solutions to ensure customer satisfaction. Her fluency in Spanish enables her to communicate effectively with a diverse customer base.
Experience at Capital One
From 2018 to 2021, Samantha Polo worked as a Branch Ambassador at Capital One in Brooklyn, New York. During her three-year tenure, she was responsible for assisting customers with their banking needs, providing information about financial products, and ensuring a seamless banking experience. Her background in financial services marketing operations supported her effectiveness in this role.
Records Clerk Manager at Forest Solutions Group
Between 2017 and 2018, Samantha Polo served as a Records Clerk Manager at Forest Solutions Group in New York. Over a period of nine months, she managed the organization and maintenance of records, ensuring accuracy and accessibility for the company. This experience contributed to her strong background in leadership and team management.
Education and Qualifications
Samantha Polo earned an Associate's degree in Business and Personal/Financial Services Marketing Operations from Queensborough Community College, where she studied from 2017 to 2019. Prior to that, she attended LaGuardia Community College from 2015 to 2017. Her academic background provided her with expertise in financial services marketing, which has been beneficial in her various professional roles.
Roles in Sales and Management
Prior to her current role, Samantha Polo worked in different capacities including as a Vendor/Sales Representative at Clarins Group from 2015 to 2018, and as Secretary/Store Manager at Hugo's Tae Kwon Do from 2014 to 2017. These roles allowed her to develop skills in sales, management, and customer interaction, which continue to support her professional journey.