Sara Steinlage
About Sara Steinlage
Sara Steinlage is a Senior Specialist Supervisor at Maximus Federal Services, Inc., overseeing the Advanced Resolution Center. She has extensive experience in customer service and technical support roles at General Dynamics Information Technology.
Current Role at Maximus Federal Services, Inc.
Sara Steinlage is currently serving as the Senior Specialist Supervisor, Contact Center at Maximus Federal Services, Inc. since August 2018. In this role, she supervises the Advanced Resolution Center, a critical unit within the company. Based in the Lawrence, Kansas Area, Sara's responsibilities include overseeing daily operations, ensuring service quality, and managing a team of customer service professionals in addressing complex issues.
Previous Experience at General Dynamics Information Technology
Before joining Maximus Federal Services, Inc., Sara Steinlage worked at General Dynamics Information Technology. She held multiple roles over her tenure here, starting as a Technical Support Representative from 2008 to 2014. She then advanced to the position of Tier 2 Customer Service Representative for six months in 2014, before becoming a Tier 3 Customer Service Representative from 2014 to 2018. Each role involved progressively greater responsibilities and complexity in customer interactions and technical support.
Educational Background
Sara Steinlage has a diverse educational background. She earned an Associate's degree in General Studies from Johnson County Community College, where she studied from 2010 to 2012. Prior to this, she attended Washburn University for a year from 2006 to 2007, where she studied Liberal Studies. Her education has equipped her with a broad knowledge base and critical thinking skills valuable to her professional roles.