Scott Clarke
About Scott Clarke
Scott Clarke is the Vice President of Engagement Center Technology Solutions at MAXIMUS Federal, with over 25 years of experience in managing enterprise-level technology programs.
Current Role at MAXIMUS Federal
Scott Clarke is the Vice President of Engagement Center Technology Solutions at MAXIMUS Federal. He has been serving in this role since 2014. Located in Falls Church, VA, he is responsible for overseeing a technical management organization that focuses on enterprise-level technology programs. His work encompasses ongoing federal implementations governed by a systematic ITIL framework. Additionally, Clarke is the product owner for FedRAMP offerings, including MAXIMUS Intelligent Assistant (MIA) and the MAXIMUS Genesys Engagement Platform (MGEP).
Previous Experience at Verizon Business
Before joining MAXIMUS Federal, Scott Clarke served as a Group Manager at Verizon Business. From 2008 to 2014, he worked out of Ashburn, VA, where he was instrumental in enterprise solutions management. His tenure lasted six years, during which he accumulated valuable experience in managing and consulting for large-scale technology programs. Clarke's role at Verizon also entailed facilitating the transformation from legacy platforms to modern, citizen-focused solutions.
Early Career and Roles
Scott Clarke's early career involved various significant positions. He worked as a Principle Engineer at WorldCom/Verizon Business from 2001 to 2008, a tenure lasting seven years. Prior to that, he was the Market Manager at Randstad, Call Center Outsourcing, from 2000 to 2001. Clarke also managed Phillips Health Interactive at Phillips Publishing International for a year from 1999 to 2000.
Educational Background
Scott Clarke holds a BBA in Industrial Marketing from James Madison University, where he studied from 1988 to 1991. Before that, he attended Boston University from 1987 to 1988, where he studied Biology. Additionally, he was listed as studying at Walter Johnson in 1970, though specifics are not available.
Expertise and Leadership
With over 25 years of experience in managing enterprise-level technology programs, Scott Clarke brings extensive expertise to his role. He specializes in contact center management and consulting. Clarke provides leadership in contact center strategy, market presence, and messaging, making significant contributions to the transformation of legacy platforms into modern solutions focused on improved user experiences.