Scott Reynolds
About Scott Reynolds
Scott Reynolds is the Director of Phone Operations at MAXIMUS, with extensive experience in program management and operations across various companies, including General Dynamics and Vangent, Inc.
Title and Current Role
Scott Reynolds is currently serving as the Director of Phone Operations at MAXIMUS. He has held this position since 2018 and operates from the Lawrence, Kansas area.
Work Experience at Vangent, Inc.
Scott Reynolds worked at Vangent, Inc. (now a General Dynamics company) in multiple roles. From 2010 to 2012, he was the Proposal Team Program Manager based in London, United Kingdom. Prior to this, he served as the Deputy Program Director, Contact Center Operations from 2002 to 2008 in Lawrence, Kansas.
Tenure at General Dynamics Information Technology
At General Dynamics Information Technology, Scott Reynolds held the position of Director of Phone Operations from 2008 to 2018, operating out of Lawrence, Kansas. His responsibilities likely involved overseeing phone operations and ensuring efficient customer service operations.
Earlier Career Roles
Scott Reynolds has a varied early career with positions such as Transition Program Manager at NCS Pearson (now a General Dynamics company) in 2002, and Customer Service Manager at National Computer Systems from 1993 to 2002, both in the Lawrence, Kansas area. He also managed a store for Duds 'n Suds in Iowa City, Iowa, and held inventory and receiving roles at Ace Hardware Corporation and Ace Budget Center in the Greater Chicago area.
Education Background
Scott Reynolds attended Cornell College, where he studied Economics and Business, earning a Bachelor of Arts degree. He was enrolled at the institution from 1984 to 1988.
Key Contributions and Initiatives
Scott Reynolds created and led a Program Trending team to deliver timely observations on emerging data and performance patterns. He also procured a sub-contractor with expertise in industry program analysis to enhance product strength. Notably, he automated operational reports and redirected 2700 hours of labor annually. Additionally, he wrote key sections of the winning 1-800-Medicare Contact Center Operations proposal for CMS and supported its implementation upon contract award.