Scott Yakuboski
About Scott Yakuboski
Scott Yakuboski is the Director of the Contact Center at MAXIMUS in Albany, New York, with a background in management and customer service.
Current Position at MAXIMUS
Scott Yakuboski currently holds the position of Director - Contact Center at MAXIMUS. He has been in this role since 2016, overseeing the contact center operations in the Albany, New York area. Scott's responsibilities include managing the overall contact center performance, developing strategies to improve customer service, and ensuring compliance with company policies and procedures.
Previous Roles at MAXIMUS
Prior to his current role, Scott Yakuboski has held several key positions at MAXIMUS. From 2013 to 2016, he was the Senior Manager - Contact Center, where he managed team leaders and was instrumental in implementing best practices for contact center operations. Between 2011 and 2013, Scott worked as the Renewal Manager, focusing on process improvements for renewals. He also briefly served as the Quality Control Supervisor in 2011, where he was responsible for maintaining service quality standards.
Experience at Reed Group LTD
Before joining MAXIMUS, Scott Yakuboski gained significant experience at Reed Group LTD. He served as an Associate Account Manager from 2010 to 2011, where he managed client accounts and ensured customer satisfaction. From 2006 to 2011, he held the position of Customer Service Manager, where he led customer service teams and developed training programs to enhance service delivery.
Education and Degree
Scott Yakuboski completed his undergraduate education at SUNY Plattsburgh. He earned a Bachelor’s degree in Political Science, studying from 2000 to 2005. His academic background in political science has provided him with valuable analytical and problem-solving skills that he has applied throughout his career in customer service and management roles.