Shanda Barooah
About Shanda Barooah
Shanda Barooah is the Head of Service Operations at Maximus and holds a senior leadership role at Magellan Health. She has over 20 years of experience in strategic business initiatives and transformations across various industries.
Title
Shanda Barooah serves as the Head of Service Operations at Maximus and as the Senior Director, Complex Federal Solutions at UnitedHealth Group. Additionally, Shanda holds the position of Sr. Director, Business Solution Architecture & Strategy at Magellan Health.
Current Roles
As of 2023, Shanda Barooah is the Head of Service Operations at Maximus and concurrently holds the role of Senior Director, Complex Federal Solutions at UnitedHealth Group. Additionally, she serves as Sr. Director, Business Solution Architecture & Strategy at Magellan Health, a role she began in 2022.
Previous Experience
Shanda Barooah has extensive experience in leadership roles across multiple industries. Between 2021 and 2022, she was the Vice President- Complex Federal Solutions at UnitedHealth Group. From 2019 to 2020, she served as Vice President Business Transformation at McKesson. Shanda has experience as a Senior Director Product Management at UnitedHealth Group (2016-2019) and was a Senior Program Director in the Innovation Solutions Group (2015-2016). In her early career, she held various roles such as Senior Manager-PMO at Avaya (2011-2012) and Sr QA analyst at EBS Dealing Resources and Software Associates.
Education and Certifications
Shanda Barooah holds PMP and Six Sigma certifications, reflecting her expertise in operational management and process quality improvement. She is adept at both Agile and Waterfall software development life cycle (SDLC) processes.
Professional Skills and Expertise
With over 20 years of experience, Shanda Barooah has a proven track record in leading strategic business initiatives and transformations across healthcare, financial, insurance, and telecommunications sectors. She is known for aligning disparate organizational units and key stakeholders towards common business objectives and program goals. Her skill set includes critical thinking, blending expertise, and leveraging technology to create new business opportunities.