Sharee Fitzgerald
About Sharee Fitzgerald
Sharee Fitzgerald is a Call Center Operations Manager at Maximus, overseeing a team of supervisors and frontline agents while leading quality assurance and training programs.
Title
Sharee Fitzgerald is the Call Center Operations Manager at Maximus. She has been in this role since 2021 and is responsible for overseeing various operational aspects of the call center.
Education and Expertise
Sharee Fitzgerald holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Radford University. Her educational background provides her with the necessary skills to manage complex call center operations effectively.
Career at Maximus
Sharee Fitzgerald has an extensive history with Maximus. She first joined the company as a UI Claims Adjudication Lead, where she worked for 2 months from 2020 to 2021. She then served as a UI Claims Supervisor for 3 months in 2021. Since 2021, she has been serving as the Call Center Operations Manager, where she supervises a team of 10 to 15 supervisors managing over 150 frontline agents.
Previous Roles
Before her tenure at Maximus, Sharee Fitzgerald held several significant roles in other companies. From 2019 to 2020, she was a Grievance Coordinator at WellCare Health Plans. Prior to that, she served as a Grievance & Appeals Analyst at Anthem, Inc. from 2018 to 2019. She also worked as a Fraud Prevention Analyst at Barclays from 2017 to 2018 and as a Visa Claims Adjudicator II at Allianz from 2016 to 2017. Additionally, she spent 3 years as a Team Manager at Wall & Associates, Inc. from 2013 to 2016.
Operational Responsibilities
In her current role as Call Center Operations Manager, Sharee Fitzgerald is responsible for preparing and presenting comprehensive reports to senior management. She leads the development of quality assurance and training programs to eliminate project impediments and achieve service level agreements. Additionally, she streamlines staffing activities through hiring, interviewing, and selecting a high-caliber workforce, as well as designing work schedules to meet the company's aims and objectives.