Sharnel Irving
About Sharnel Irving
Sharnel Irving is an Operations Manager at MAXIMUS with extensive experience in operations and customer service roles, primarily at Alorica.
Current Position at MAXIMUS
Sharnel Irving is the current Operations Manager at MAXIMUS. Having taken on this role in 2020, Sharnel brings a wealth of experience from a long career in operations and customer service. MAXIMUS is known for providing services in health and human services programs. Sharnel's expertise in managing operations, enhancing customer satisfaction, and streamlining processes is a valuable asset to the company.
Previous Role at Alorica
Before joining MAXIMUS, Sharnel Irving held the position of Operations Manager at Alorica from 2015 to 2019. In this capacity, Sharnel was responsible for overseeing daily operations, ensuring efficiency, and managing a team of employees. Alorica, a company specializing in customer service solutions, benefited from Sharnel's extensive experience and meticulous approach to operations management.
Career Progression at Alorica
Sharnel's career at Alorica began as a Customer Service Representative in 1999. Over the years, Sharnel progressed through various roles, ultimately becoming Senior Team Manager in 2004. In this role, which Sharnel held until 2015, responsibilities included leading teams, developing customer service strategies, and ensuring high levels of client satisfaction. Sharnel's long tenure at Alorica showcases a deep understanding of customer service and team management.
Experience and Expertise
Sharnel Irving has over two decades of experience in operations and customer service management. Starting as a Customer Service Representative and advancing to higher managerial roles, Sharnel has developed expertise in team leadership, operational efficiency, and customer relationship management. This extensive background makes Sharnel a knowledgeable and effective leader in the field, particularly in roles that require strategic oversight and process optimization.