Sharon Kozlowski
About Sharon Kozlowski
Sharon Kozlowski is the Supervisor of Appeals at MAXIMUS with extensive experience in telesales operations and employee engagement.
Company
Sharon Kozlowski is currently working at MAXIMUS as the Supervisor of Appeals. MAXIMUS is an organization that provides services related to health and human services programs. At MAXIMUS, Sharon oversees the appeals process, ensuring that all procedures are handled efficiently. Her role requires a deep understanding of compliance and regulatory requirements, along with a commitment to delivering high-quality services.
Title
As Supervisor of Appeals at MAXIMUS, Sharon Kozlowski is responsible for leading the appeals process within the company. This role involves overseeing a team that manages appeal cases, ensuring that all appeals are processed accurately and in a timely manner. Sharon's leadership helps maintain the efficiency and effectiveness of the appeals department.
Previous Work Experience
Before her current role at MAXIMUS, Sharon Kozlowski worked at Direct Energy as a Sales Supervisor from 2010 to 2013. Prior to that, she had a long tenure at Verizon Communications, where she held multiple roles including Team Leader (2003-2010), Training Specialist (2001-2004), and Sales Consultant (1998-2001). Her work at Verizon was based in the Scranton, Pennsylvania area.
Education and Expertise
Sharon Kozlowski studied Business Administration at West Chester University of Pennsylvania, where she earned a Bachelor of Arts (B.A.) from 1988 to 1990. Her education provided a foundation in business principles, which she has applied throughout her extensive career in sales and management. Sharon is also experienced in managing both outbound and inbound telesales operations and has a strong focus on driving staff performance and employee engagement.
Achievements
Sharon Kozlowski has successfully staffed a call center, driving operations to achieve number one performance companywide. She has also received the President’s Award for outstanding performance. Sharon is known for maintaining a positive sales floor presence and engaging daily with sales representatives and non-sales staff. Additionally, she has a background in training employees on new business developments and processes.