Shawna Caron
About Shawna Caron
Shawna Caron is an IT Supervisor at MAXIMUS with extensive experience in IT and management roles.
Current Role at MAXIMUS
Shawna Caron currently holds the position of IT Supervisor – Tech II at MAXIMUS. Her role involves overseeing IT operations and team management. She has been with MAXIMUS since 2015. In addition to her supervisory duties, Shawna has developed a new hire training orientation specifically tailored for IT roles. She also conducts one-on-one coaching sessions and trainings to elevate team performance.
Previous Experience in IT and Management
Before joining MAXIMUS, Shawna Caron held various positions in IT and management. She worked as a Materials Manager at Community Care Physicians, P.C. from 2014 to 2015. Her prior roles include a Helpdesk Specialist at BAI, FLETC (2010 to 2011), a Helpdesk Technician at Convergent Solutions (2009 to 2010), and Remote Desktop Management at NMCI (2008 to 2009). In 2005, she served as a Helpdesk Support Technician at ICT Group for two months.
Career in the U.S. Navy
Shawna Caron began her professional journey in the United States Navy, where she served as an Information Technician from 2001 to 2005. During her tenure, she gained valuable experience in IT support and network management, which laid the foundation for her subsequent roles in the civilian IT sector.
Educational Background
Shawna Caron holds a Master of Business Administration from the University of Phoenix, with a focus on Business Administration and Management. Additionally, she earned a Bachelor of Science in Information Systems from ECPI College of Technology. Her academic background provides a strong foundation for her technical and managerial skills in her IT career.
ISO Compliance and Training Initiatives
At MAXIMUS, Shawna Caron maintains work instructions to ensure compliance with ISO certification standards. Her commitment to high standards is evident through the implementation of structured processes and procedures. She also plays a key role in developing and conducting training programs, demonstrating her dedication to team development and performance enhancement.