Shayla Walthall
About Shayla Walthall
Shayla Walthall is a Call Center Supervisor at Maximus with extensive experience in customer service and management roles.
Title
Shayla Walthall holds the title of Call Center Supervisor. She is currently employed at Maximus in Hampton, Virginia, United States, where she has been working since 2020.
Company
Shayla Walthall is currently employed at Maximus. Based in Hampton, Virginia, she commenced her role as a Call Center Supervisor in 2020. Maximus is known for its role in managing government services and providing operational support for their customer interaction needs.
Work Experience
Shayla Walthall has an extensive work history in customer service and management. She has held various roles at Maximus, including Quality Assurance Specialist (2019-2020), Supervisor (2019), and Assistant Supervisor (2017-2019). Prior to joining Maximus, she worked at SeaWorld Parks & Entertainment for five years as Sales Coordinator (2014-2019) and Guest Relations Supervisor (2012-2014). Shayla also owned Party Gals by Shayla LLC from 2009 to 2013 and served as a Manager at Liberty Tax from 2008 to 2012 in Goose Creek, SC.
Education and Expertise
Shayla Walthall studied at Saint Leo University, focusing on Human Services and seeking a Bachelor of Arts (2013-2015). She also studied Human Services at Trident Technical College (2009-2012) and Business Management at Saint Leo University (2007-2009). Additionally, she studied Human Services, General, and achieved Hotel and Restaurant Management at Virginia State University (1999-2001). Shayla's academic background equips her with a strong foundation in service optimization and management.
Experience in Quality Assurance and Customer Satisfaction
Shayla Walthall possesses expertise in optimizing quality standards and ensuring customer satisfaction within contact center operations. She has led several projects aimed at resolving service issues, utilizing her skills to enhance overall service delivery. Her background in both supervisory and quality assurance roles spans over a decade, underscoring her commitment to excellence in customer service.