Sheena O'leary Dwyer
About Sheena O'leary Dwyer
Sheena O'Leary Dwyer is the Sr. Administrator of Quality Control at MAXIMUS, with extensive experience in customer service and management roles. She holds a Master's degree in Human Resources Management from Ashworth College.
Title
Sheena O'leary Dwyer holds the position of Sr. Administrator, Quality Control at MAXIMUS. She has been serving in this role since 2020.
Professional Experience
Sheena O'leary Dwyer has an extensive professional background with MAXIMUS, where she has held several positions over the years. Prior to her current role, she served as Sr. Administrator for Appeals in 2019. From 2017 to 2018, she worked as an Eligibility and Enrollment HSDE Supervisor. She initially joined MAXIMUS as a Customer Service Representative, serving from 2016 to 2019. Before joining MAXIMUS, Sheena worked at Verizon Wireless as a Customer Service Representative from 2015 to 2016. Additionally, she has supervisory experience from her tenure at JCPenney in Henrietta, New York, where she worked from 2012 to 2015. Earlier in her career, she was a Certified Pharmacy Technician at CVS Pharmacy in Beaufort, North Carolina, from 2006 to 2012.
Education and Expertise
Sheena O'leary Dwyer's educational background includes a Master of Science (M.S.) in Human Resources Management and Services from Ashworth College, completed in 2017. She earned a Bachelor of Applied Science (B.A.Sc.) in Health/Health Care Administration/Management from Colorado Technical University in 2015. She also holds an Associate of Arts and Sciences (A.A.S.) in the same field from Colorado Technical University, obtained in 2014. Additionally, she has an Associate's degree in Pre-Pharmacy Studies from Monroe Community College, completed in 2009.
Career at CVS Pharmacy
Before transitioning to various roles at MAXIMUS and other companies, Sheena O'leary Dwyer spent six years at CVS Pharmacy as a Certified Pharmacy Technician. From 2006 to 2012, she worked in Beaufort, North Carolina, where she gained extensive experience in pharmaceutical practices and customer service.