Sheila Isbell
About Sheila Isbell
Sheila Isbell is an Operations Manager at Maximus with extensive experience in workforce management, HIPAA regulations, and call center operations.
Company
Sheila Isbell is currently an Operations Manager at Maximus, a position she has held since 2021. Maximus specializes in providing technology and professional services to assist government agencies. Sheila's involvement with the company underscores her expertise in operations and management.
Title
Sheila Isbell holds the position of Operations Manager, a role that involves overseeing and improving operational processes to ensure efficiency and effectiveness. Her responsibilities likely include managing teams, optimizing workflows, and ensuring compliance with regulatory standards.
Professional Background
Sheila Isbell has a rich professional background, spanning over three decades. She has extensive experience with Workforce Management (WFM) systems and is well-versed in HIPAA regulations. Previously, she worked at Public Consulting Group in various roles, including Member Service Supervisor and Operations Manager, and held a Senior Operations Manager position. She also worked as a Collections Specialist at Healthworks and Sears, Roebuck and Co., and had roles at Avnet Electronics Marketing and Advanced Automation. Her diverse background showcases her adaptability and expertise in various operational and managerial capacities.
Industry Expertise
Sheila Isbell has gained profound expertise over the years, especially in Medicaid and call center operations. She is skilled in using Salesforce and RemedyForce platforms and has experience with Five 9, Syntellect, and AWS systems. Sheila also contributes to Requests for Proposals (RFPs) as a Subject Matter Expert (SME), demonstrating her deep knowledge and understanding of industry-specific processes.
Education and Skills
Sheila Isbell studied at Peabody Veterans Memorial High School from 1979 to 1982. She possesses exceptional organizational skills and a strong attention to detail. Her proficiency in interpreting policies, rules, and guidelines, combined with her commitment to quality assurance and process improvement, highlight her dedication to maintaining operational excellence.