Sheila Kasasa
About Sheila Kasasa
Sheila Kasasa is the Service Design Lead at Maximus, guiding user engagements and research to understand citizen attitudes and needs. She has held various roles in service design and consulting, including positions at Capco, Montgomery County Government, and IDEO U.
Service Design Lead at Maximus
Sheila Kasasa currently serves as the Service Design Lead at Maximus, located in Tysons Corner, Virginia, United States. Starting in 2023, she is responsible for guiding service design user engagements and research, using diverse methods to understand citizen attitudes and needs. In this role, Sheila champions a strategic, human-centered approach and leads co-creation sessions to create compelling narratives for citizen and government value propositions.
Service Design Manager at Capco
From 2022 to 2023, Sheila Kasasa worked at Capco as a Service Design Manager in Washington, United States. During her tenure, she managed service design projects, focusing on creating strategies that aligned with user needs and business goals. Her role involved leading design teams and coordinating efforts to deliver high-quality service outcomes.
Service Design Lead at Montgomery County Government
Sheila Kasasa held the position of Service Design Lead at Montgomery County Government from 2021 to 2022. Located in Montgomery County, Maryland, United States, her role involved leading efforts to enhance public services through a human-centered design approach. Sheila facilitated sessions to co-create solutions that addressed community needs and optimized service delivery.
IDEO U Teaching Lead
Since 2021, Sheila Kasasa has been serving as the IDEO U Teaching Lead. She is involved in education and training initiatives that promote human-centered design practices. Through IDEO U, she supports the development of future service designers by guiding them through the principles and practices of effective service design.
Educational Background in Political Science and Government
Sheila Kasasa studied Political Science and Government at American University, achieving a Bachelor of Applied Science (B.A.Sc.) from 2010 to 2013. Her academic background laid a strong foundation for her career in service design, providing her with critical insights into governmental systems and civic engagement.