Shelly Lucas
About Shelly Lucas
Shelly Lucas is an Operations Manager at Maximus with extensive experience in operations and customer care roles across various companies.
Operations Manager at Maximus
Shelly Lucas is currently working as an Operations Manager at Maximus, where she began her role in 2021. Her responsibilities include overseeing the company's operations, ensuring efficiency, and managing a remote team. With a strong background in operations and customer care, Lucas brings valuable experience to her role at Maximus.
Previous Roles at Maximus
Before her current role, Shelly Lucas worked as an Operations Call Center Supervisor at Maximus from 2020 to 2021. In this position, she was responsible for supervising call center operations, managing team performance, and ensuring high levels of customer service. Her tenure in this role lasted for 8 months and was conducted remotely, highlighting her remote work capabilities.
Customer Care Supervisor at Optum
Shelly Lucas served as a Customer Care Supervisor at Optum from 2019 to 2020. Based in Salem, Oregon, she supervised customer care operations and focused on enhancing customer experience. Her experience at Optum helped her gain expertise in managing customer service teams and addressing client inquiries effectively.
Roles at New Seasons Market
Shelly Lucas held two significant roles at New Seasons Market. From 2015 to 2017, she was an Operations Assistant Manager, responsible for overseeing store operations in the Portland, Oregon Area. Prior to that, she worked as a Training and Development Specialist from 2014 to 2015, where she specialized in employee training programs and professional development initiatives.
Early Career and Roles at Xerox and Apple
Shelly Lucas' early career includes various roles at Xerox and Apple. At Xerox, she held multiple positions, including Learning and Development Sr., Supervisor, and Acting Operations Manager from 2008 to 2013. Her roles took her to different locations, including Portland, OR, Lexington, Kentucky, Raleigh, NC, Guatemala City, Guatemala, and Yukon, OK. She also worked as an Apple Specialist from 2013 to 2014, where she was involved in customer support and sales in the Portland, Oregon Metropolitan Area.
Education Background
Shelly Lucas completed her higher education at the University of Oregon, earning a Bachelor of Science degree in Psychology. She also studied at Lane Community College, where she received an Associate of Arts Oregon Transfer (AAOT) degree. Her educational background has provided her with foundational knowledge in psychology and general studies.