Sindy Pacheco
About Sindy Pacheco
Sindy Pacheco is a Call Center Supervisor at MAXIMUS in the Greater New York City Area, with a background in psychology from the University of Central Florida and Santa Fe College.
Title and Role
Sindy Pacheco currently holds the position of Call Center Supervisor at MAXIMUS. She has been in this role since 2015 and operates out of the Greater New York City Area. As a Call Center Supervisor, Sindy conducts interview processes for new hires, monitors quality control evaluations daily, handles supervisor escalations for high-priority consumers, and provides floor support to agents.
Work Experience at MAXIMUS
Sindy Pacheco's tenure at MAXIMUS has seen her in multiple roles. She started at the company as a Broker Enrollment Counselor from 2012 to 2013, transitioned to Team Leader from 2013 to 2015, then served as a Workforce Management Coordinator for 8 months in 2015, and has been a Call Center Supervisor since 2015. Across these positions, Sindy has gathered a wealth of experience and skills.
Educational Background
Sindy Pacheco's educational journey includes studying Psychology at the University of Central Florida, where she achieved a BS in 2009. Prior to that, she attended Santa Fe College, obtaining an AA in Psychology from 2006 to 2008. Sindy also studied Arts at Santa Fe College, achieving an Associate's degree.
Key Responsibilities
As a Call Center Supervisor, Sindy Pacheco handles several key responsibilities: conducting the interview process during open house hiring events, using Workday to manage corrective actions and approve requests, and ensuring the completion of quality control evaluations. Sindy is also instrumental in handling escalations from high-priority consumers and providing immediate support to agents on the floor.