Stephanie Robinson
About Stephanie Robinson
Stephanie Robinson is a Quality Assurance Analyst at Maximus with over 25 years of customer service experience and 10 years of management experience.
Current Position at Maximus
Stephanie Robinson currently holds the position of Quality Assurance Analyst at Maximus. She has been in this role since 2020, ensuring that Customer Call Center Agents for NC DES adhere to call requirements to achieve optimal customer service standards. Based out of North Carolina, her role focuses on monitoring and maintaining high-quality service delivery.
Previous Work Experience
Before joining Maximus, Stephanie Robinson was a Private Patient Care Assistant while self-employed from 2017 to 2020 in Brockton, MA. She also worked for a short period in 2017 as a Customer Service Representative at Kohl's Department Stores in North Dartmouth, Massachusetts. From 2013 to 2017, she held the position of Shift Manager at CVS/pharmacy in the United States. Through these roles, she has accumulated extensive experience in customer service and management.
Education Background
Stephanie Robinson attended Bunker Hill Community College, where she studied Business Administration and Management, General. She completed her Associate's degree from 1994 to 1997, giving her a strong foundational knowledge in business practices and management principles.
Customer Service Expertise
With over 25 years of experience in providing exceptional customer service, Stephanie Robinson brings a wealth of knowledge to her current role at Maximus. Her background includes significant experience managing customer interactions and ensuring high standards of service quality.
Management Experience
Stephanie Robinson has accumulated 10 years of management experience throughout her career. This includes managing teams and overseeing operational processes to ensure efficient and effective service delivery. Her roles at CVS/pharmacy and during her self-employment have contributed to her strong management skills.