Stephen Long
About Stephen Long
Stephen Long is the Senior Training and QA Manager at Maximus, with extensive experience in customer service, operations, and workforce management across various companies.
Company
Stephen Long currently holds the position of Senior Training and QA Manager at Maximus, a role he has been occupying since 2020. Before his current role, he served as the Senior Call Center Manager at Maximus for 5 months in 2020. His extensive professional journey spans multiple companies, showcasing his adaptability and expertise in various managerial positions.
Title
As the Senior Training and QA Manager at Maximus, Stephen Long is responsible for overseeing training programs and quality assurance processes. This position underscores his strong background in managing and developing strategic initiatives aimed at improving organizational efficiency.
Education and Expertise
Stephen Long earned his Bachelor's degree in Business Administration with a focus on Risk Management Insurance from The University of Georgia. His educational background, combined with his practical experience, has equipped him with expertise in areas such as strategic planning, talent development, process improvement, P&L management, and reporting & analytics.
Career Background
Stephen Long's career began at Safeco Insurance Companies of America, where he started as a Customer Service Manager and eventually held several managerial positions over nine years, including Zone Underwriting Manager and Workforce Management Director. Subsequently, he served in leadership roles at Access, Winsor Consult Group Corporation, Wipro Limited, and Maximus. His roles have given him a comprehensive understanding of workforce management, customer service, and operations.
Skills and Specializations
Stephen Long specializes in strategic planning, talent development, process improvement, and P&L management. His expertise extends to reporting and analytics, workforce management, organizational development, leadership, and team building. He is also proficient in quality assurance and training, vendor management, and cultivating relationships with key decision-makers, which has contributed to his effective project management and achievement of business goals.