Susan Holliday
About Susan Holliday
Susan Holliday is a Senior Reporting/Data Analyst at Maximus with extensive experience in documentation, project management, and telecommunications.
Company
Susan Holliday is currently associated with Maximus, where she serves as a Senior Reporting / Data Analyst. Maximus is a company that focuses on providing administrative services for government health and human services programs. Susan's role at Maximus involves analyzing data and generating reports to support various projects and initiatives within the organization. She has been with Maximus since 2021 and operates out of Richmond, Virginia, United States.
Past Experience at Conduent
Before joining Maximus, Susan worked at Conduent as a Senior Documentation Specialist / Reporting Analyst. Conduent is an enterprise specializing in business process services. Susan held her role from 2015 to 2021 in the Richmond, Virginia Area. During her tenure, she contributed to the development and management of documentation systems and provided analytical reporting to streamline and improve business processes.
Experience with Verizon Enterprise Solutions
Susan spent a significant portion of her career at Verizon Enterprise Solutions from 2007 to 2015. Initially, she served as a Senior Analyst / VoIP Implementation Manager for six years, focusing on Voice over IP technology implementation. From 2013 to 2015, she transitioned to the role of Documentation Manager / Project Resource Manager. These roles allowed her to enhance her skills in project management, VoIP systems, and documentation management, supporting Verizon's communication technology and projects.
Education and Expertise
Susan Holliday holds a Bachelor of Arts (B.A.) in English Language and Literature/Letters from Appalachian State University, where she studied from 1990 to 1993. Her educational background has provided her with strong communication skills, which she has applied to technical writing and documentation roles throughout her career. She has demonstrated expertise in SharePoint Administration, System Training, and Technical Writing, enhancing collaboration, education, and clear documentation creation in various professional settings.
Background in Telecommunications
Susan has a comprehensive background in the telecommunications industry, with roles at SunCom Wireless, MCI Corporation, and Sprint. Her experience includes working as a Billing Analyst II at SunCom Wireless and Sprint and as a Local Services Supervisor at MCI Corporation. These positions have equipped her with a deep understanding of billing systems, local service management, and telecommunications technologies, aligning with her future roles in VoIP and project resource management.