Susana Garcia
About Susana Garcia
Susana Garcia is a Customer Service Representative at Maximus with a strong background in quality program development and leadership within call center operations.
Current Role at Maximus
Susana Garcia currently works as a Customer Service Representative at Maximus. She has been with the company since 2021. In her role, she employs her extensive experience in call center operations and quality program development to address customer needs effectively. Her responsibilities include managing customer queries, providing support, and ensuring a high standard of service.
Previous Experience at Arizona Department of Economic Security
Susana Garcia previously held the position of Local Manager at the Arizona Department of Economic Security. She served in this role from 2012 to 2021, leading teams and overseeing local operations for a period of 9 years. During her tenure, she demonstrated strong leadership and organizational skills, significantly contributing to team effectiveness and program success.
Expertise in Quality Program Development
Susana Garcia has a broad background in quality program development, particularly within call center operations. Her expertise lies in designing and implementing programs that enhance service quality and efficiency. This experience enables her to address operational challenges proactively and create solutions that improve overall performance.
Leadership and Organizational Skills
Susana Garcia is recognized for her strong leadership and organizational skills. Throughout her career, she has successfully built and managed effective teams, fostering an environment of achievement. Her ability to motivate and inspire team members has been a key factor in driving performance and achieving organizational goals.