Sylvia Henderson
About Sylvia Henderson
Sylvia Henderson is a Sys Tech IV at Maximus Federal Services, Inc. and a Real Estate Agent at Ambiance Realty, with extensive experience in IT support and real estate.
Title
Sylvia Henderson holds the position of Sys Tech IV at Maximus Federal Services, Inc.
Professional Experience at Maximus Federal Services
Sylvia Henderson has been working as a Sys Tech IV at Maximus Federal Services, Inc. since 2017 in Irving, Texas. She provides front-line support for 850 Contact Center Customer Service Representatives, supports desktop applications and interfaces, and facilitates website navigation and accessibility for a government agency. Sylvia assists the leadership team with creating workarounds and evaluating business processes, helping to develop creative solutions to complex IT support problems and ensuring compliance with Standard Operating Procedures.
Real Estate Career
Aside from her IT career, Sylvia Henderson works at Ambiance Realty as a Real Estate Agent since 2015 in the Dallas/Fort Worth area. She also briefly worked at Coldwell Banker Residential Brokerage as a Real Estate Agent in 2015 for 9 months in Irving, Texas.
Past IT Support Roles
Sylvia Henderson has held multiple IT support positions throughout her career. She worked as an IT Support Technician at JPMorgan Chase from 2000 to 2014 in Lewisville, TX. Before that, she was an IT Support Specialist at Verizon from 1996 to 1997 and at Nortel Networks from 1997 to 1998.
Education and Certifications
Sylvia Henderson studied at New Horizons Computer Learning Centers - Englewood, achieving Network and System Administration/Administrator certification in 2016. She also holds a Microsoft Certified Professional certification from Southern Methodist University and earned a Bachelor's degree in Industrial Design Science and Liberal Arts from Wayne State University.