T. Harris, Bha
About T. Harris, Bha
T. Harris is a Quality Control Analyst at Maximus with a background in healthcare administration and extensive experience in customer service roles.
Title
T. Harris holds the position of Quality Control Analyst at Maximus. This role requires a focus on maintaining high standards of quality in services and operations.
Current Role at Maximus
As a Quality Control Analyst at Maximus since 2022, T. Harris is responsible for ensuring services meet established standards of quality, including reliability and performance. Working remotely, this role involves detailed analysis and continuous monitoring to maintain compliance with industry standards.
Previous Role at Methodist Le Bonheur Healthcare
From 2021 to 2022, T. Harris worked as a Patient Access Coordinator at Methodist Le Bonheur Healthcare in Memphis, Tennessee. In this position, Harris was in charge of handling patient admissions, registrations, and facilitating access to healthcare services.
Past Experience at CVS Health
Between 2019 and 2021, T. Harris served as a Senior Escalations Representative II at Continuum Global Solutions (CVS Health) in Houston, Texas. This involved managing escalated customer service issues, providing resolutions to complex problems, and ensuring customer satisfaction.
Background in Retail Sales at AT&T
T. Harris worked as a Retail Sales Representative for AT&T in Millington, TN, from 2018 to 2019. Responsibilities included directly interacting with customers, selling products, services, and troubleshooting customer issues.
Education and Expertise
T. Harris completed a Bachelor's degree in Professional Studies/Healthcare Administration from The University of Memphis. The degree program spanned from 1970 to 2020. Harris possesses advanced customer service skills tailored specifically for the healthcare industry, strong organizational and prioritization abilities, exceptional communication and interpersonal skills, and a keen attention to detail that results in high levels of customer satisfaction.