Taliya Burgess
About Taliya Burgess
Taliya Burgess is a Customer Service Representative III at Maximus with a diverse background in customer service and talent acquisition.
Current Company
Taliya Burgess is currently employed by Maximus as a Customer Service Representative III. Since beginning this role in 2021, she has worked remotely, leveraging her experience in customer service to assist callers with various inquiries about Covid-19, including vaccination locations. At Maximus, she regularly updates her knowledge on CDC guidelines to ensure she provides accurate and up-to-date information.
Previous Roles in Customer Service
Prior to her current role, Taliya has held several positions in the customer service domain. She worked at Experian Consumer Services as a Customer Care Specialist I for ten months from 2017 to 2018. Before that, she was a Supervisor at Charlotte Russe in 2017 for ten months. Earlier positions include a role as an Assistant Manager at Journeys for six months from 2016 to 2017 and as a Sales Stock Associate at rue21 for three years from 2013 to 2016. Her diversified experience in these roles has honed her skills in addressing customer needs effectively.
Experience in Talent Acquisition
Taliya has briefly ventured into the field of talent acquisition, working as a Talent Acquisition Specialist at Wheeler Staffing Partners in 2020 for two months. In this role based in Plano, Texas, she utilized her customer service and communication skills to identify and attract potential talent for the organization.
Educational Background
Taliya Burgess has a varied educational background. She attended Arkansas State University, where she studied Business Administration and Management, although she did not complete her degree. She later obtained a Certificate in Cosmetology from Imagine-Paul Mitchell Partner School, studying there from 2013 to 2014. In her early years, she completed her high school education at North Little Rock High School, graduating in 2010 with a diploma in General Studies.
Expertise in Handling Covid-19 Inquiries
In her current role at Maximus, Taliya is adept at managing Covid-19 related inquiries. She provides accurate information about vaccination locations and updates her knowledge regularly based on CDC guidelines. Her ability to utilize probing questions enhances the quality of customer service she delivers, ensuring callers receive comprehensive and precise information.