Tiia Jones
About Tiia Jones
Tiia Jones is a Webchat Representative at Maximus with a background in education, correctional supervision, and fashion assistance.
Title
Tiia Jones is a Webchat Representative at Maximus, where she has been employed since 2022. In her current role, Tiia consistently earned top survey satisfaction scores and has met and exceeded daily productivity goals by 60%.
Education and Expertise
Tiia Jones has an educational background in Human Resources Management/Personnel Administration, General, having achieved a Bachelor of Business Administration (BBA) from Virginia Commonwealth University, which she attended from 2023 to 2026. She also holds an Associate's degree in Early Childhood Education and Teaching from John Tyler Community College, where she studied from 2021 to 2023. Additionally, she completed a Project Management course via Coursera in 2022.
Professional Background
Prior to her current role, Tiia Jones worked as an Educator at LeafSpring Schools from 2021 to 2022. She also served as a Correctional Officer/Supervisor at Greensville Correctional Facility from 2018 to 2020. Her diverse experiences span various industries, reflecting her adaptability and commitment to professional growth.
Achievements in Customer Interaction
In her tenure as a Webchat Representative, Tiia Jones has consistently achieved top survey satisfaction scores, indicating her proficiency in customer service. She exceeded her daily productivity goals by 60%, showcasing her efficiency and dedication to her role at Maximus.