Tom St John
About Tom St John
Tom St John is a Workforce Planning Manager at MAXIMUS with extensive experience in various managerial roles across different companies.
Workforce Planning Manager at MAXIMUS
Tom St John currently holds the position of Workforce Planning Manager at MAXIMUS. He has been with the company since 2017. In this role, he is responsible for overseeing the workforce planning processes to ensure optimal allocation of resources. This includes managing data-driven workforce strategies, analyzing trends and forecasts, and implementing plans to meet organizational goals.
Former Call Volume Manager at Fidelity Investments
Tom St John worked as Call Volume Manager at Fidelity Investments from 2013 to 2016, based in Greenwood Village. His responsibilities involved managing call volumes to ensure exceptional customer service and efficient call handling. These responsibilities likely included analyzing call data, forecasting call volumes, and aligning staff schedules to meet demand.
Previous Roles in Management and Operations
Before his tenure at Fidelity Investments, Tom served in several managerial roles. He was Business Operations Manager at Cashmere Floors in Centennial from 2012 to 2013, @ Home Operations Manager at StarTek in Denver from 2010 to 2011, and Client Services Manager, Stock Plan Administration at Charles Schwab & Company in Englewood from 2008 to 2009. He also worked as Manager, National Command Center at Great-West Healthcare in Greenwood Village from 2005 to 2007. In these roles, he was responsible for various operational and management tasks.
Educational Background
Tom St John studied at Santa Clara University Leavey School of Business, where he earned a Certified Equity Professional (CEP) credential. He also studied Business Management at Arapahoe Community College.