Tracey Williams Iti Lv3
About Tracey Williams Iti Lv3
Tracey Williams is an IT Activities Manager at Maximus and Attain, LLC, with extensive experience in IT service management, process engineering, and enterprise application implementation.
Current Role at Maximus
Tracey Williams Iti Lv3 currently serves as the IT Activities Manager at Maximus, a role they have held since 2021. Tracey is based in the Greater Pittsburgh Region, where they oversee various IT activities, ensuring the smooth operation of enterprise applications and the execution of IT service management processes.
Role at Attain, LLC
Since 2019, Tracey Williams Iti Lv3 has been working as an Activities Manager at Attain, LLC in the Greater Pittsburgh Area. In this role, Tracey manages and coordinates IT-related activities, focusing on business transformation and delivery of IT services.
Background in IT and Cyber Security
Prior to their current roles, Tracey Williams Iti Lv3 worked as a Cyber Security Change Management Project Manager at PNC from 2018 to 2019. In this position, Tracey was responsible for implementing changes in cybersecurity practices and ensuring compliance with security protocols. Additionally, from 2016 to 2018, Tracey worked as a Process Engineer at Matthews International in the Greater Pittsburgh Area, focusing on process engineering and development.
Experience at Mylan
Tracey Williams Iti Lv3's extensive experience includes a long tenure at Mylan from 1994 to 2015. During this period, Tracey held multiple roles, including IT Service Delivery Manager, Application Analyst, and Help Desk Coordinator. Over 21 years at Mylan in Morgantown, West Virginia, Tracey gained comprehensive experience in IT service delivery, application analysis, and help desk management.
Education in Business Administration and Information Technology
Tracey Williams Iti Lv3 holds a degree in Business Administration and Management from Waynesburg University, completed in 1994. Additionally, Tracey earned an Associate degree in Information Technology from Cambria-Rowe Business College, completed in 1988. Tracey also attended West Virginia University in 1970.
Expertise in Enterprise Applications and Service Management
Tracey Williams Iti Lv3 specializes in the implementation and management of enterprise applications such as Ariba, SAP BI/BO, and PTC Integrity. Tracey is adept at developing and executing validation documentation, including User Requirements Specifications (USR), Functional Requirements Specifications (FRS), and Validation Summary Documents (VSD). Additionally, Tracey has managed IT service management tools like xMatters and Jive.
Certifications in Help Desk Management
Tracey Williams Iti Lv3 holds several certifications in Help Desk Management, including HDA Help Desk Analyst, HDP Help Desk Professional, and HDM Help Desk Manager. These certifications underscore Tracey's expertise in managing help desk operations and improving service delivery in IT environments.