Vanessa Milota
About Vanessa Milota
Vanessa Milota is a Web Chat Manager at MAXIMUS with a background in customer service and information technology.
Current Position at MAXIMUS
Vanessa Milota has been serving as the Web Chat Manager at MAXIMUS since 2014. In this role, she manages web-based communication channels, ensuring that the company's online customer interaction is efficient and user-centric. Her responsibilities include overseeing web chat operations, training staff, and implementing best practices to enhance the customer service experience.
Previous Experience at General Dynamics Information Technology
Before joining MAXIMUS, Vanessa Milota held multiple supervisory positions at General Dynamics Information Technology. From 2013 to 2014, she was the Written Correspondence Supervisor, where she managed customer communications through written channels. Prior to that, from 2008 to 2013, she served as the Customer Service Supervisor, overseeing customer service representatives and ensuring high standards of customer care.
Education in Information Technology
Vanessa Milota earned her degree in Information Technology from Kaplan University, where she studied from 2005 to 2009. This academic background provided her with a strong foundation in IT, equipping her with the knowledge and skills necessary for her roles in customer service and web-based communications.
Business Administration and Management Education
Vanessa Milota also holds a degree in Business Administration and Management, General, from The American University in Washington DC. This education has contributed significantly to her managerial capabilities, enabling her to effectively lead teams and manage operations in her various supervisory roles.