Vernon Payne
About Vernon Payne
Vernon Payne is a Subject Matter Expert and Quality Assurance Coordinator at MAXIMUS, specializing in New Hampshire Unemployment Insurance.
Title and Current Role
Vernon Payne currently holds the position of Subject Matter Expert - Quality Assurance Coordinator for New Hampshire Unemployment Insurance at MAXIMUS. Since 2021, he has been working remotely in this role. His key responsibilities include facilitating QA Team and Supervisors Calibration sessions, ensuring meeting minutes are uploaded within 72 hours, monitoring and validating employee production to ensure adherence to policies and procedures, and ensuring the Quality Assurance Coordinator team meets at least 25% of the monthly goal by the end of each week.
Career History at MAXIMUS
Vernon Payne's career at MAXIMUS includes multiple positions. Before his current role, he served as a Quality Assurance Coordinator for New Hampshire Unemployment Insurance from 2020 to 2021. Additionally, he was a Customer Service Representative Team Lead for the Louisiana Department of Health in 2020, operating out of Hampton, Virginia. Prior to that, from 2018 to 2020, he worked as a Customer Service Representative for the same department, also based in Hampton, Virginia.
Prior Work Experience
Vernon Payne has held several roles before joining MAXIMUS. He worked as a Senior Travel Consultant at Vacation Village Resorts in Newport News, Virginia, from 2017 to 2018. From 2016 to 2017, he served as a Realtor at REMAX Real Estate in Virginia Beach, VA. He also worked at the International Marketing Association as a Sales Representative from 2015 to 2016. Before that, he was an Accounts Receivable Credit Manager at Rent-A-Center in Norton, Virginia, from 2013 to 2015. He also gained experience as a Work-study employee at The University of Virginia's College at Wise from 2010 to 2013.
Educational Background
Vernon Payne completed his education with notable achievements. He earned a Bachelor's Degree in Business Administration, Management and Operations from The University of Virginia's College at Wise, where he studied from 2010 to 2014. He later pursued Project Management at Ashford University, achieving his degree in 2020. Prior to higher education, he graduated from Western Branch High School, where he studied from 2006 to 2010. Additionally, he attended Old Donation Center for Gifted & Talented from 1998 to 2003.