Vickie Byrd
About Vickie Byrd
Vickie Byrd is a Supervisor at MAXIMUS with a background in management roles at various companies and an Associate's degree in Liberal Arts and Sciences from Alfred State College.
Supervisor at MAXIMUS
Vickie Byrd has held the position of Supervisor at MAXIMUS since 2016. In her role, she is tasked with conducting monthly team meetings and delivering feedback on key performance metrics. Additionally, she evaluates staff performance to determine eligibility for quarterly bonuses and merit-based increases. Compliance is another critical aspect of her responsibilities, as she enforces company policies and procedures to ensure adherence across her team.
Department Manager at Nunda Shop and Save
From 2015 to 2016, Vickie Byrd served as the Department Manager at Nunda Shop and Save, located in Nunda, New York, United States. In this role, she managed daily operations within her department, coordinating with staff and overseeing inventory and customer service functions.
Contact Center Manager at Sutherland
Between 2011 and 2014, Vickie Byrd was employed as a Contact Center Manager at Sutherland in Rochester, New York. Over the course of three years, she was responsible for managing a team of customer service representatives, ensuring that performance metrics were met, and addressing customer inquiries. Her role focused on improving service efficiency and quality.
Store Manager at Grizzly's Custom Cutting
Vickie Byrd worked as a Store Manager at Grizzly's Custom Cutting from 2007 to 2011, based in Hunt, New York. She oversaw the daily operations of the store, including managing staff schedules, tracking inventory, and providing excellent customer service. Her role required strong organizational and leadership skills to maintain the store’s efficient functioning.
Education at Alfred State College - SUNY College of Technology
Vickie Byrd studied at Alfred State College - SUNY College of Technology, where she pursued an Associate’s degree in Liberal Arts and Sciences/Liberal Studies from 1994 to 2003. Her nine-year academic tenure provided her with a foundational understanding of liberal arts, equipping her with skills applicable across various managerial and supervisory roles she later undertook.