Victoria Estabrook
About Victoria Estabrook
Victoria Estabrook is a Quality Assurance/Compliance Manager at MAXIMUS in Folsom, California, with a background in Anthropology and Theology.
Current Role at MAXIMUS
Victoria Estabrook currently serves as the Quality Assurance/Compliance Manager at MAXIMUS in Folsom, California. Since starting her role in 2014, she has been responsible for managing quality assurance and ensuring compliance with industry standards. Her responsibilities include overseeing the implementation of quality management systems and ensuring that the company maintains high standards of service delivery.
Educational Background
Victoria Estabrook has a diverse educational background. She attended American River College from 2012 to 2014, where she studied Anthropology and earned an Associate of Science (A.S.) degree. Prior to that, she studied Theology/Theological Studies at Sunset International Bible Institute from 2002 to 2004, obtaining an Associate's degree. This combination of education has provided her with a broad understanding of different fields of study and skills.
Quality Management Responsibilities
In her role at MAXIMUS, Victoria Estabrook has been instrumental in implementing ISO 9001:2015 revisions as part of the company's quality management processes. She utilizes quality management systems such as Mercury ITG and JIRA for monitoring and correcting problems. Her focus on continuous improvement and compliance ensures that MAXIMUS adheres to the highest standards of quality and efficiency.
Training and Development Initiatives
Victoria Estabrook has developed and implemented training activities and modules in her capacity as a Training Specialist. She has managed Learning Management Systems (LMS) to facilitate effective training programs and conducted technical troubleshooting to support training needs. Her efforts have enhanced the skills and capabilities of employees, contributing to the overall growth and performance of the organization.
Call Center Coaching and Support
Victoria Estabrook also provides valuable support to call center operations. She conducts call monitoring and quality assurance to ensure that customer interactions meet the company's standards. Additionally, she offers on-the-floor coaching to call center representatives, helping them improve their performance and deliver better customer service.