Victoria Harris
About Victoria Harris
Victoria Harris is a Senior Analyst and Quality Insight Manager at Maximus, specializing in Quality and Customer Satisfaction insights.
Current Role at Maximus
Victoria Harris currently serves as Senior Analyst and Quality Insight Manager on the Analytics Insight Team at Maximus. In this role, she focuses on providing high-quality data and insights regarding Quality and Customer Satisfaction (CSAT). Her responsibilities include managing a team of analysts and collaborating with cross-functional groups and managers to deliver valuable information to the Quality customer and Senior Leadership Team. Utilizing various apps and technical tools, Harris ensures the accuracy and relevancy of the data provided.
Role in Quality Assurance
Victoria Harris has also served as a Quality Assurance Manager and Quality Alignment Lead at Maximus. Her role involves overseeing the alignment of quality measures and ensuring that organizational standards are met. Harris plays a critical part in maintaining the consistency and reliability of quality assessments within the organization. Her expertise enables her to facilitate effective meetings and collaborate efficiently with different teams to achieve quality assurance goals.
Experience and Team Management
Victoria Harris brings extensive experience to her role, having managed a team of analysts at Maximus. Her team is tasked with providing insightful data on Quality and Customer Satisfaction (CSAT). Harris’s leadership involves facilitating meetings and working closely with various cross-functional teams within the Analytics department. Her ability to utilize technical tools enhances the accuracy and effectiveness of the insights delivered to the Senior Leadership Team and other stakeholders.
Expertise and Certifications
Victoria Harris is recognized as a subject matter expert in Medicare and the Marketplace. Her specialized knowledge in these areas significantly contributes to her role at Maximus. In addition to her expertise, she holds a Six Sigma Green Belt certification, which emphasizes her proficiency in quality management and process improvement methodologies. This certification underlines her capability to lead projects aimed at enhancing efficiency and reducing variability.