Will S.
About Will S.
Will S. is a Call Center Manager at Maximus with a diverse background in retail operations, technical support, and logistics.
Company
Will S. is currently employed at Maximus, where he serves as Call Center Manager. He has been with the company since 2021. Maximus is known for its commitment to providing health and human services. Within this role, Will S. is involved in overseeing call center operations, participating in strategic policy discussions, and ensuring team effectiveness through regular coaching sessions.
Title
Will S. holds the title of Call Center Manager at Maximus. In this capacity, he is responsible for managing the call center staff, conducting weekly coaching sessions, analyzing quality performance, and recommending policy changes. His role requires him to ensure that service levels are met and that team members are properly trained and developed.
Work Experience at Sprint
Before joining Maximus, Will S. worked at Sprint in two different roles. From 2017 to 2021, he served as a Retail Operations Specialist in New York, New York, where he focused on retail operations, inventory, and merchandising. Earlier, he worked as a Sales Consultant from 2012 to 2014. These roles allowed him to develop essential skills in retail management and team coordination.
Technical Roles
Will S. has held several technical positions in his career. He worked briefly at ComputerCare as a Technical Services Admin in 2017 and at Autoremind as a Technical Support Engineer from 2016 to 2017. Additionally, he served as a Specialist at Apple from 2014 to 2016 in New York, where he honed his technical support and customer service skills.
Education and Expertise
Will S. has an educational background in Criminal Justice and Corrections from Monroe College, where he studied for one year from 2011 to 2012. Prior to that, he attended the Metropolitan College of New York, studying Human Services, General, from 2009 to 2010. His education complements his extensive experience in retail and call center operations, enhancing his ability to manage teams and develop policies.