Yogaveni Joyce
About Yogaveni Joyce
Yogaveni Joyce is a Contact Center Supervisor at Maximus with extensive experience in retail and real estate management.
Current Role as Contact Center Supervisor
Yogaveni Joyce currently holds the position of Contact Center Supervisor at Maximus, based in Reston, Virginia, United States. This role involves overseeing daily operations within the contact center, ensuring service quality and efficiency. Tasks may include managing a team of agents, implementing process improvements, and handling escalated customer issues. Her experience in this role supports the effective functioning of the contact center as part of Maximus's service delivery.
Previous Leadership Role at Maximus
Yogaveni Joyce has an extensive background with Maximus, having previously served as a Team Lead from 2015 to 2016. During her 5-month tenure in this role in Reston, Virginia, she was responsible for guiding and supervising a team, ensuring that performance targets were met, and facilitating effective communication within the team. Her leadership experience at Maximus contributes to her expertise in managing contact center operations.
Earlier Role as Cssiii at Maximus
Prior to her leadership position, Yogaveni Joyce worked as a Cssiii at Maximus from 2014 to 2015 for 11 months in Reston, Virginia. In this role, she was likely involved in customer service operations, handling complex customer inquiries, and supporting continuous improvement initiatives. This role helped her gain essential skills in customer interaction and service excellence.
Management Experience at Walmart
Before her roles at Maximus, Yogaveni Joyce gained valuable management experience at Walmart. She served as Produce Manager from 2013 to 2014 for 1 year and as Bakery Manager in 2014 for 5 months in Bentonville, Arkansas. These roles involved overseeing department operations, ensuring product quality, and managing teams. Her experience at Walmart provided her with a strong foundation in retail management and customer service.
Long-Term Position at Pick 'n Pay
Yogaveni Joyce has extensive experience in the retail industry, having worked at Pick 'n Pay as Produce Manager from 1988 to 2008 for 20 years in Western Cape, South Africa. During this long-term role, she handled various managerial responsibilities, including overseeing produce operations, ensuring compliance with health and safety regulations, and coordinating with suppliers. This position underscored her capability in managing retail environments and maintaining high standards.