Yolonda Mc Dowell
About Yolonda Mc Dowell
Yolonda Mc Dowell is a Remote Customer Service Representative at Maximus with a diverse background in administrative and human services roles.
Company
Yolonda McDowell is currently employed at Maximus, where she serves as a Remote Customer Service Representative. She has been with the company since 2021, working from Dallas, Texas. Her role involves documenting all contact with callers in AWS and Genesys, as well as reading daily briefings and updated job aides pertinent to her job performance.
Previous Employment at Child Protective Services
From 2015 to 2017, Yolonda McDowell worked as a Human Service HST III at Child Protective Services in Waco, Texas. During her tenure of two years, she gained valuable experience in human services, contributing to her comprehensive skill set in customer service and administrative roles.
Employment at Stanford Hospital & Clinics
Yolonda McDowell has extensive experience working at Stanford Hospital & Clinics, holding two roles over a seven-year period. From 2007 to 2012, she was an Administrative Assistant II, providing essential clerical support. She later served as a Sleep Clinic Clerical Coordinator from 2012 to 2014 in Redwood City, CA, managing clerical tasks for the sleep clinic.
Education and Expertise
Yolonda McDowell has pursued her education at multiple institutions. She earned an Associate of Arts degree from the University of Phoenix between 2009 and 2011. Additionally, she also attended Navarro College, Syracuse University, and Mexia High School. Her educational background supports her various roles in administrative assistance and customer service.
Professional Skill Development
As part of her professional development, Yolonda McDowell delivered end-user training for clinical and non-clinical staff to develop competence in the use of CIS systems and applications in various hospital and clinic departments. This experience underscores her ability to facilitate training sessions and improve staff proficiency in essential systems.