Zachary Hensley
About Zachary Hensley
Zachary Hensley is a Senior Telecommunications Analyst at MAXIMUS, with extensive experience in telecommunications and IT roles in Albany, New York.
Company
Zachary Hensley is currently employed at MAXIMUS as a Senior Telecommunications Analyst. His tenure at MAXIMUS spans several roles, starting in 2013. Prior to his current position, he worked as a Telecommunications Analyst, Senior IT Technician, and Help Desk Technician I and II. MAXIMUS, located in the Albany, New York area, has been the primary organization where Zachary has developed his extensive telecommunications expertise.
Title
Zachary Hensley holds the title of Senior Telecommunications Analyst at MAXIMUS. He has been in this position since 2018, contributing significantly to the company's telecommunications infrastructure and operational efficiency. This role involves leading projects, managing call flow scripts, and maintaining recording solutions.
Education and Expertise
Zachary Hensley studied Networking at New Horizons of Albany, achieving a CCNA certification from 2009 to 2010. He also studied Art with a focus on Graphic Design at Arizona State University from 2001 to 2002. His expertise includes developing call flow scripts using Orchestration Designer, administering call recording solutions, and producing automation scripts in VB, Batch, and PowerShell.
Professional Background
Before joining MAXIMUS, Zachary Hensley gained diverse IT experience at several companies. He worked at Pitney Bowes and MetLife as a Desktop Support Technician and IT Data Analyst, respectively, under TekSystems contracts. At Bespoke Software, Inc., he served as a Network Specialist and Office Administrator. Additionally, he held long-term positions as a Computer Technician at Incarna Computing and a Staff Assistant at State Farm's Ed Clark Insurance Agency. These roles equipped him with a broad skill set in IT support and network administration.