Zakiya Matlock
About Zakiya Matlock
Zakiya Matlock is a Senior Team Lead at Maximus with expertise in program management, customer satisfaction, and employee mentoring.
Current Role at Maximus
Zakiya Matlock currently holds the position of Senior Team Lead at Maximus. Since 2018, she has been working remotely, leading her team to enhance performance and improve customer satisfaction. Her role involves analyzing trends, creating action plans, and implementing process improvements that have significantly boosted the efficiency and output of her team.
Previous Experience at VITAS Healthcare
Before joining Maximus, Zakiya Matlock worked at VITAS Healthcare from 2015 to 2017 in Woodridge. During her tenure, she was involved in healthcare billing, contributing to various administrative tasks and ensuring accurate processing of billing operations.
Educational Background at DeVry University
Zakiya Matlock pursued her Master's degree in Computer Engineering at DeVry University from 2017 to 2020. Her advanced studies in this field provided her with a solid foundation in technical and managerial skills, which she has effectively utilized in her professional career.
Specializations and Expertise
Zakiya Matlock specializes in managing calls strategically to enhance customer satisfaction. Her expertise spans across program management, interpersonal communication, and administrative oversight. She is proficient in conducting desktop audits, PIV audits, live call monitoring, and one-on-one coaching sessions to maintain high-quality standards.
Team Leadership and Mentoring
In her role, Zakiya Matlock is dedicated to training and mentoring employees to promote a collaborative culture and continuous improvement. She regularly facilitates team meetings to disseminate new procedures and processes, ensuring that quality and productivity standards are consistently upheld.