Lenkiya Brewer
About Lenkiya Brewer
Lenkiya Brewer is a Sales Concierge Specialist at Mayvenn, where she has worked since 2018. She has a background in residential loan servicing and is skilled in process improvements, client satisfaction, and program management.
Work at Mayvenn
Lenkiya Brewer has been employed at Mayvenn since 2018 as a Sales Concierge Specialist. In this role, she supports the marketing and sales departments by performing various administrative tasks that enhance operational efficiency. She coordinates appointments to ensure a seamless customer experience, demonstrating her commitment to client satisfaction. Additionally, she has implemented process improvements in call management, which have contributed to better client interactions.
Previous Experience at Fremont Bank
Before joining Mayvenn, Lenkiya Brewer worked at Fremont Bank as a Residential Loan Servicer from 2013 to 2018. During her five years in this position, she was based in Livermore, California. Her experience in the banking sector provided her with valuable skills in customer service and loan management, which she has carried into her current role.
Administrative Skills and Program Management
Lenkiya Brewer possesses strong program management skills, which contribute to her effective administrative oversight in her current position. She excels in managing interactions with diverse personality types, maintaining professionalism and courtesy in all communications. Her ability to implement process improvements has been instrumental in enhancing client satisfaction and operational workflows.
Client Satisfaction and Process Improvement
In her role as a Sales Concierge Specialist, Lenkiya Brewer has focused on enhancing client satisfaction through various process improvements. By implementing better call management strategies, she has improved the quality of client interactions. Her approach to customer service emphasizes a seamless and pleasant experience for clients, showcasing her dedication to their needs.