Alicia Hadley
About Alicia Hadley
Alicia Hadley is the Deputy Director of Lean Analytics at MBTA, with a diverse background in program management, strategic communications, and technical assistance across various organizations.
Current Title at MBTA
Alicia Hadley is the Deputy Director of Lean Analytics at the Massachusetts Bay Transportation Authority (MBTA). She has been in this role since 2020, based in Washington D.C. In this capacity, she oversees data-driven initiatives aimed at streamlining operations and improving service efficiency. Her work involves leveraging analytics to drive decision-making processes within the organization.
Previous Roles in Boston and Washington D.C.
Before joining MBTA, Alicia Hadley served as a Graduate Fellow at the City of Boston’s Office of the Streets from 2019 to 2020. Prior to that, she worked as a Program Manager at Prosperity Now from 2015 to 2018 in Washington D.C., where she managed multiple projects and led strategic communications efforts. Earlier roles include Operations Assistant at the Center for Popular Democracy and Small Business Outreach & Program Coordinator at the Latino Economic Development Center.
Early Career and Internships
Alicia Hadley's early career includes a role as a Senior Management Analyst at Duty First Consulting from 2012 to 2013 in Vienna, Virginia. She also interned at the U.S. Department of Justice in the ICITAP- Latin America and the Caribbean division and at the Central American Resource Center (CARECEN) as a Legal and Immigration Intern in 2012 and 2011, respectively.
Education Background
Alicia Hadley holds a Master of Business Administration (MBA) with a focus on Social Impact from the Questrom School of Business, Boston University, completed from 2018 to 2020. She also earned a Bachelor of Arts in International Relations, Latin America from The George Washington University.
Project Management and Strategic Communications
During her tenure at Prosperity Now, Alicia managed three concurrent projects that emphasized collaboration and shared learning among cross-functional stakeholders. She executed strategic communications to engage over 1,000 partner organizations in designing savings products and programs. Additionally, she provided technical assistance to over 30 non-profit and community-based organizations across the United States to design innovative programs.