Carol Jordan
About Carol Jordan
Carol Jordan is the Deputy Director of Customer Relations at MBTA with extensive experience in customer communications and emergency management within the transportation industry.
Title
Carol Jordan holds the position of Deputy Director Customer Relations at MBTA. She has been serving in this role since 2018.
Company
Carol Jordan has had a long-standing career with MBTA (Massachusetts Bay Transportation Authority). Her tenure at MBTA includes several key roles, such as Deputy Director, Customer Communications, and Supervisor of Customer Support Services.
Education and Expertise
Carol Jordan earned a BA in Business Management from Eastern Nazarene College, where she studied from 2004 to 2007. Additionally, she studied Liberal Arts at Boston University for a brief period in 1970. She has developed expertise in emergency management within the transportation industry as well as strong coaching skills in customer relations and communications.
Background
Carol Jordan's career trajectory at MBTA started as a Travelers' Information Representative/Supervisor from 1997 to 2007. She later became the Supervisor of Customer Support Services from 2007 to 2010. From 2010 to 2018, she took on the role of Deputy Director, Customer Communications, before assuming her current role as Deputy Director Customer Relations.
Government-Related Roles
Carol Jordan has a demonstrated history of working in government-related roles within the transportation sector. Her extensive experience at MBTA spans several decades, showcasing her commitment and expertise in serving public transportation needs.