Carol Joyce Harrington
About Carol Joyce Harrington
Carol Joyce Harrington is the Manager of The RIDE Paratransit Operations at the Massachusetts Bay Transportation Authority (MBTA). She oversees ADA eligibility determination and acts as a liaison between The RIDE program, the State House, state agencies, and advocacy groups.
Current Title and Role
Carol Joyce Harrington serves as the Manager of The RIDE Paratransit Operations at the Massachusetts Bay Transportation Authority (MBTA). In her role, she oversees various operational aspects and ensures that the services provided meet the required standards.
Deputy Director of Paratransit Administration at MBTA
Carol Joyce Harrington holds the position of Deputy Director of Paratransit Administration at the MBTA. She has been in this capacity since 2002, based in Boston, Massachusetts. Her responsibilities include overseeing the ADA-required eligibility determination process for The RIDE program and acting as a key liaison between the program and various governmental and advocacy groups.
Education and Expertise
Carol Joyce Harrington is an alumna of Emmanuel College in Boston, where she studied from 1994. Her educational background and expertise have equipped her with the necessary skills and knowledge to manage complex paratransit operations effectively.
Responsibilities at The RIDE Program
In her capacity as Manager-THE RIDE Paratransit Operations, Carol Joyce Harrington is responsible for overseeing the eligibility determination process mandated by the ADA. She also acts as a liaison between the program and the State House, multiple state agencies, and advocacy groups. Additionally, she is responsible for investigating and responding to inquiries related to The RIDE program, ensuring all service issues and concerns are addressed promptly.