Danny Levy
About Danny Levy
Danny Levy is the Chief Customer Officer at MBTA, leveraging social media expertise and leading customer-focused initiatives since 2018.
Chief Customer Officer at MBTA
Danny Levy has been serving as the Chief Customer Officer at the Massachusetts Bay Transportation Authority (MBTA) since 2018. In this role, they oversee public communications for critical modernization projects, including the replacement of subway fleets, upgrading of tracks and signals, and reinvention of the bus system. Leveraging expertise in social media, Danny engages with the MBTA's diverse customer base and over 6,000 employees. Additionally, they chair the Customer Technology Advisory Committee, focusing on enhancing customer access and satisfaction.
Chief Marketing Officer at Massachusetts Port Authority
Prior to joining MBTA, Danny Levy worked at the Massachusetts Port Authority as the Chief Marketing Officer from 2004 to 2018. During this 14-year tenure in Boston, Massachusetts, Danny managed strategic marketing initiatives and public relations campaigns to elevate the organization’s brand and services. They played a significant role in driving customer engagement and satisfaction, laying a solid foundation for subsequent leadership roles.
Director of Community Marketing at United Way of Massachusetts Bay
Danny Levy also worked as Director of Community Marketing at the United Way of Massachusetts Bay from 2003 to 2004. In this capacity, they focused on community outreach programs, aiming to improve local engagement and support for the organization's various charitable initiatives.
Senior Manager of Media Relations at Bank of America
From 1998 to 2001, Danny Levy served as the Senior Manager of Media Relations at Bank of America. Over a three-year period, they were responsible for handling press relations, managing corporate communications, and executing media strategies to enhance the bank's public image.
Educational Background in Classics and Business
Danny Levy holds a Bachelor of Arts in Classics from Boston College and an MBA in Business from Simmons University. These academic backgrounds provide a strong foundation for their diverse career in marketing, customer service, and communications.