Derek A.
About Derek A.
Derek A. is a Network Engineer currently working at MBTA in Boston, MA, with previous experience at Riverside Community Care, National 4-H Council, and Gateway Telecom.
Current Position at MBTA
Derek A. has been serving as a Network Engineer at MBTA in Boston, MA, United States since 2019. His role involves managing and supporting the network infrastructure for the transit authority. He ensures the stability and performance of the network systems, addressing any technical issues that arise. His experience in network engineering plays a crucial role in maintaining seamless operations for MBTA.
Previous Experience at Riverside Community Care
Before joining MBTA, Derek A. served as a Network Engineer at Riverside Community Care from 2014 to 2019. During his five-year tenure, he was responsible for the networking needs of the organization. His duties included maintaining network systems, ensuring optimal performance, and troubleshooting network problems. His work supported the organization's mission to provide comprehensive and high-quality healthcare services.
IT Project Management at National 4-H Council
Derek A. worked as an Information Technology Project Manager at the National 4-H Council from 2012 to 2014. Based in Ghana, he managed various IT projects, overseeing the deployment of technology solutions that supported the council's youth development programs. His role involved strategic planning, project execution, and ensuring the alignment of IT initiatives with organizational objectives.
Customer Technical Service at Gateway Telecom
From 2008 to 2011, Derek A. served as a Customer Technical Service Executive (CHURN) at Gateway Telecom (Gateway Broadcast Services). In this role, he was responsible for providing technical support to customers, addressing and resolving their technical issues promptly. His efforts contributed to customer satisfaction and retention, maintaining the company's service standards.
Educational Background and Qualifications
Derek A.'s educational journey includes a Bachelor of Science in Biological Sciences from the University of Ghana, where he studied from 2004 to 2008. He further enhanced his technical expertise with an International Diploma in Computer Engineering Technology from IPMC College of Technology, completed in 2005. His foundational education includes a High School diploma from McBain High School and General Sciences studies at Pope John Senior Secondary School.