Heather M. Hume
About Heather M. Hume
Heather M. Hume is the Director of Transition, Fare Transformation at MBTA and a Lecturer of Transportation Policy at Northeastern University, with extensive experience in public transportation planning and policy.
Current Position at Northeastern University
Heather M. Hume serves as a Lecturer of Transportation Policy at Northeastern University in Boston, Massachusetts. She has been in this role since 2020, where she educates students on the nuances of transportation policy, combining her extensive industry experience with academic insights.
Director Of Transition, Fare Transformation at MBTA
Heather M. Hume currently works as the Director of Transition, Fare Transformation at the Massachusetts Bay Transportation Authority (MBTA), a position she has held since 2019 in the Greater Boston area. In this role, she oversees the strategic transition and implementation of new fare transformation systems, leveraging innovative technologies to enhance the efficiency and user experience of public transportation systems.
Previous Roles at MBTA
Heather M. Hume has held numerous vital positions at MBTA over the years. From 2015 to 2019, she was the Director of Service Planning, where she managed service schedules across various transportation modes. Prior to that, she worked as the Superintendent of Workforce/Logistics in 2015, Manager of Paratransit Programs from 2014 to 2015, Project Coordinator from 2011 to 2012, and Senior Transportation Planner/Analyst from 2011 to 2013.
Career Beginnings and Early Roles
Heather M. Hume began her career in public transportation with roles at Greater Lynn Senior Services, Inc. as Operations Supervisor and Planner/Travel Counselor. She also worked as an Assistant Project Manager at Springfield Area Transit Company (PVTA) from 2005 to 2007, and interned at the Pioneer Valley Planning Commission in 2004. Early in her career, she was a Coach Operator for the Salt Lake City Olympic Committee in 2002.
Academic Background
Heather M. Hume achieved a Master's degree in Urban and Regional Policy from Northeastern University from 2010 to 2013, focusing on the impact of public transportation systems. She also earned a BA in Political Science and African American Studies from the University of Massachusetts at Amherst, where she was involved in multiple roles like Trainer and Driver Supervisor from 2000 to 2005.
Experience in Public Transportation Systems
Heather M. Hume has extensive experience in both fixed-route and paratransit operations, planning, and policy. She has a unique background combining interests in sociology and transportation, which she uses to enhance public transit systems. Her work often focuses on the impact of these systems on both users and service providers, employing innovative technologies and practices to improve efficiency and service quality.