Janice Ramsay Lewis
About Janice Ramsay Lewis
Janice Ramsay Lewis is the Director of In-Station Customer Experience and Training at MBTA, where she has worked since 2016. She has held various roles at MBTA since 1999, including Chief of Staff to the Deputy General Manager and Budget Analyst.
Director, In-Station Customer Experience and Training at MBTA
Janice Ramsay Lewis currently serves as the Director for In-Station Customer Experience and Training at the Massachusetts Bay Transportation Authority (MBTA). She has held this position since 2016. In this role, she leads initiatives to enhance the customer experience within MBTA stations, overseeing engagement programs and the overall in-station customer experience. Her responsibilities include directing the operational oversight and training for customer service employees within the stations, ensuring high standards of service are consistently met.
Previous Role as Chief of Staff to the Deputy General Manager/Chief Financial Officer
Before her current role, Janice Ramsay Lewis worked as the Chief of Staff to the Deputy General Manager/Chief Financial Officer at MBTA from 2005 to 2016. During her tenure of 11 years in this position, she provided strategic advice and counsel aimed at influencing organizational strategies and initiatives. She was a key figure in the Office of the Deputy General Manager/Chief Financial Officer, where she contributed to a variety of critical operations.
MBTA Advisory Board Budget Analyst
From 1999 to 2004, Janice Ramsay Lewis served as a Budget Analyst at the MBTA Advisory Board. This 5-year period allowed her to gain extensive experience in financial oversight and budget analysis, providing her with the analytical skills necessary for her subsequent leadership roles. Her work involved meticulous financial planning and budget management, which helped lay the foundation for her future roles within the MBTA.
Education in Leadership and Organizational Policy
Janice Ramsay Lewis has a robust educational background that underpins her professional expertise. She attended The Partnership Inc. - Next Generation Executive Program for Leadership Development, where she was part of the Class of 2016. Additionally, she earned a Master of Science in Organizational Policy from Boston University Metropolitan College. She also holds a BA/BS in Business Administration from Questrom School of Business at Boston University. Her academic qualifications have equipped her with comprehensive knowledge in leadership, organizational policy, and business administration.