Jay Letourneau
About Jay Letourneau
Jay Letourneau is the Senior Director of Learning and Organizational Development at MBTA, with extensive experience in training and development roles across various organizations.
Current Role at MBTA
Jay Letourneau is the Senior Director of Learning and Organizational Development at MBTA, a position he has held since 2022. Located in Boston, Massachusetts, Letourneau is responsible for overseeing strategic learning initiatives that aim to enhance organizational performance. His role involves applying his extensive experience in adult learning theories and development strategies to create impactful and effective learning programs.
Past Role at FM Global
Before his current role, Jay Letourneau served as Manager of Learning Experience Design and Development at FM Global from 2021 to 2022. In this role, he focused on designing and developing impactful learning experiences. His work at FM Global highlighted his skills in creating efficient training programs, leveraging his expertise in methodologies such as Agile implementation and Design Thinking.
Experience at Citizens Bank
Jay Letourneau worked at Citizens Bank as Vice President of Learning and Education - Instructional Design Manager from 2017 to 2021. Based in Smithfield, Rhode Island, he led instructional design initiatives aimed at optimizing learning and educational programs. His tenure at Citizens Bank emphasized the importance of adult learning theory and effective instructional design in enhancing employee skills and organizational productivity.
Role at CVS Health
From 2013 to 2017, Jay Letourneau was the Manager of Field Training at CVS Health. During this period, he developed and implemented field training programs designed to improve the skills and knowledge of employees. His work at CVS Health further cemented his expertise in adult learning theory and training program development.
Educational Background in Philosophy
Jay Letourneau earned his Bachelor's degree in Philosophy from Roger Williams University. His academic background in philosophy provides a strong foundation in critical thinking and problem solving, skills that are invaluable in his various roles in learning and organizational development. This educational experience complements his professional expertise in training and development, making him adept at crafting problem-solving frameworks and effective learning programs.