Jennifer Cofone Ross
About Jennifer Cofone Ross
Jennifer Cofone Ross is the Customer Engagement Coordinator for the System-Wide Accessibility Department at MBTA, with extensive experience in writing, editing, and customer engagement.
Current Position at MBTA
Jennifer Cofone Ross is currently working as a Customer Engagement Coordinator in the System-Wide Accessibility Department at the Massachusetts Bay Transportation Authority (MBTA) since 2017. In this role, she focuses on improving accessibility services and engaging with customers to address their needs and concerns. Her work supports the mission of the department by ensuring accessible public transportation for all individuals, including those with disabilities.
Previous Role at Public Integrity Journal
Before joining MBTA, Jennifer worked as an Editorial Assistant at the Public Integrity Journal from 2016 to 2017. During her 10-month tenure, she gained valuable experience in the writing and editing industry. Her role involved assisting in the editorial process, contributing to the publication's content, and ensuring accuracy and quality in the journal's outputs.
Ownership Experience in Food Services
Jennifer has extensive experience in the food and beverage industry, having served as Owner/Managing Partner at Beantown Food Services from 2011 to 2014, and as Owner/Manager of Jen's Place from 1998 to 2011. At Beantown Food Services, which operated within the USCG Base Boston, she was responsible for overall management and operations. Similarly, at Jen's Place located in the State Transportation Building, she oversaw daily operations and business development.
Educational Background
Jennifer studied at the University of Massachusetts Boston, where she earned a Master of Business Administration (MBA) in Leadership and Organizational Change from 2016 to 2018. She also obtained a Bachelor of Science from the same university's College of Management from 2012 to 2016. Prior to that, she attended Boston University - School of Management from 1991 to 1993, where she studied Business Administration and Management. She also holds an Associate's degree in Culinary Arts/Chef Training from Newbury College, earned from 1987 to 1989.
Skills in Media and Communication
Jennifer possesses strong skills in media and communication, which enhance her effectiveness as a Customer Engagement Coordinator. Her background in the writing and editing industry aids in developing clear and precise communication strategies, while her ability to engage with the public ensures that customer concerns are addressed effectively and efficiently.