Jennifer Ross
About Jennifer Ross
Jennifer Ross is the Deputy Director of Customer Engagement at the Massachusetts Bay Transportation Authority (MBTA). She holds an MBA in Leadership & Organizational Change from UMass Boston.
Current Role at MBTA
Jennifer Ross serves as the Deputy Director of Customer Engagement at the Massachusetts Bay Transportation Authority (MBTA). She has been in this role since 2022. In her current position, Jennifer likely focuses on enhancing customer satisfaction and experience by implementing effective engagement strategies. Her responsibilities probably include managing communication initiatives, addressing customer feedback, and collaborating with various departments to improve overall service delivery.
Customer Engagement Coordinator Role
Jennifer Ross also holds the position of Customer Engagement Coordinator at MBTA. Starting this role in 2022, Jennifer is likely responsible for coordinating efforts aimed at engaging and informing the customer base. This role involves developing communication plans, handling customer inquiries, and ensuring that the needs and expectations of the customers are met through various service improvements.
Educational Background and MBA
Jennifer Ross completed her Master of Business Administration (MBA) with a specialization in Leadership & Organizational Change from the University of Massachusetts Boston (UMass Boston). She pursued this degree from 2017 to 2018. Her studies in Leadership & Organizational Change have equipped her with valuable skills and knowledge to drive effective organizational change and lead teams efficiently, aiding her effectiveness in her roles at MBTA.