Jesse Cortez
About Jesse Cortez
Jesse Cortez is the Director at MBTA with over 17 years of experience in quality and operations management, specializing in policy formation and project implementation.
Current Position at MBTA
Jesse Cortez is currently the Director at MBTA, located in Boston, Massachusetts. He started his role in 2022. His responsibilities at MBTA include overseeing various operational aspects to ensure the effective execution of agency plans. Jesse works on-site and is tasked with managing large-scale and long-term oversight improvement initiatives, collaborating with both internal stakeholders and external regulatory agencies for continuous improvement.
Previous Roles at WMATA
Before joining MBTA, Jesse Cortez held multiple positions at the Washington Metropolitan Area Transit Authority (WMATA) in Washington, D.C. He served as the Quality Assurance Manager from 2017 to 2023, focusing on quality management and policy implementation. Prior to this, he was the Manager at the Metro Transit Police Department from 2014 to 2017, where he was responsible for operational and project management duties within the department.
Experience at Los Angeles Metro
Jesse Cortez accumulated substantial experience at Los Angeles Metro, where he worked as a Manager from 2006 to 2014. During his 8-year tenure, Jesse specialized in operational management and the development of new projects and training programs. His role involved planning, developing, and implementing various departmental procedures and ensuring the successful execution of agency improvement plans.
Educational Background
Jesse Cortez studied at the University of La Verne, where he earned a Master of Business Administration (MBA) with a concentration in Organizational Leadership. His academic background laid a strong foundation for his career in operations and quality management, providing him with essential skills for managing comprehensive agency oversight plans and collaborating with regulatory agencies.
Expertise in Management and Improvement Plans
With over 17 years of professional experience, Jesse Cortez is proficient in quality management, operations management, and cross-functional project management. He employs a holistic management approach to ensure the effective execution of complex, multi-year agency oversight improvement plans. Jesse is skilled in developing and implementing corrective and preventive action plans, emphasizing continuous improvement through collaboration with a variety of internal and external stakeholders.