Joe Mac Donald
About Joe Mac Donald
Joe Mac Donald is the Supervisor of CharlieCard Store Operations at MBTA, with a diverse background in customer service and operations roles at JetBlue Airways and Whole Foods Market.
Current Role at MBTA
Joe Mac Donald currently works as the Supervisor of CharlieCard Store Operations at MBTA. Since 2020, he has been overseeing operations at the Charleston store in Boston, Massachusetts, United States. His role involves managing day-to-day operations, ensuring customer satisfaction, and coordinating with other departments to maintain efficient store functionality.
Professional Experience at JetBlue Airways
Joe Mac Donald has extensive experience in operations at JetBlue Airways. He served as TDY Operations Coordinator in 2020 for seven months. Prior to that, he was the Operations Staffing Coordinator from 2019 to 2020 and held the position of Airport Operations Lead from 2017 to 2019. His responsibilities included coordinating operations, staffing, and leading teams to ensure smooth airport activities in Boston, Massachusetts.
Role at Whole Foods Market
Joe Mac Donald worked at Whole Foods Market in multiple roles. From 2016 to 2017, he was the Customer Service Supervisor, and before that, he was the Customer Service Associate Team Leader from 2014 to 2016 and from 2013 to 2014. He was instrumental in opening a new location in Brookline, taking on responsibilities like training a new team and building community relationships. He also returned to Charles River Plaza, where he began his Whole Foods Market journey.
Education and Academic Background
Joe Mac Donald has a robust educational background. He obtained a Master's of Science in Organizational Leadership from Southern New Hampshire University from 2009 to 2011. Prior to that, he achieved a Bachelor of Science in Business Administration from the same institution, studying from 2005 to 2009. Additionally, he completed his high school education at Minuteman Regional High School with a Certification in Retail Management from 2001 to 2005.
Early Career and Roles at Southern New Hampshire University
Joe Mac Donald held positions at Southern New Hampshire University, which laid the foundation for his career trajectory. He worked as a Resident Assistant from 2007 to 2011, gaining experience in managing various housing styles, including traditional freshman housing, apartment style housing, suite style housing, and unique housing options like the Wellness Floor. He was also a Cashier/Coffee Shop Attendant from 2005 to 2011.